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Rome Tour, Vatican tour Frequently Asked Questions.

About Me and my services

Frequently Asked Questions about Rome -Tour services

Here you will find some of the questions I am frequently asked and the relative answers.

I compiled this section to give you all the possible information to help you get acquainted with my country, my tours and me.

Should you have any further questions please, feel free to contact me for more info.

I will keep adding up to the contents of this page for you.

Ciao,

Carla
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I am interested in a custom tour can you help me?

Absolutely! We offer a wide range of services designed and tailored for the people visiting the Eternal City, whether for business or leisure. Contact me via e-mail with your specific requests and will be more than happy to assist you.

Which other Guided Tours can you provide?

Me and my Licensed Guides can take you everywhere in Rome but it is always better to ask in advance for particular itineraries. Please, visit also those pages: Rome Tours, Vatican Tours Shopping Tours, Wine Tasting Tours.

Can you send me a brochure?

My brochure is electronic and only displayed on the web. You should find all the information you need about your desired travel information. Please, visit the Rome Tour Brochure page.
If there are other details you would like to know that are not specified please, contact me.

How do we meet with you?


At the airport I will ensure that either myself or one of the drivers will be waiting for you at you exit customs holding up a sign with your name in.
At your ship Your driver and your reserved transport will be parked on the pier where your ship docks at the time you set. Your name will be posted on its windshield.
At the train station Just as you come down from the train, I will be there holding up a sign with your name in.
At your hotel I will meet you at your hotel if centrally located otherwise, to do not waste your precious time; I will give you a central meeting point.

I am not staying in a hotel, what is the closest meeting point? Do you meet us up from private residences or bed & breakfast?


I also meet you up from private residences and bed & breakfast when centrally located.
You need to provide full address of your residence and call me on the day before your requested tour for confirmation of meet-up times.

What is an Official Licensed Guide?


Official Licensed Guides are those who are specialized and licensed to guide in one specific city. Local culture, history and traditions are so different from city to city that no single guide can possibly become highly knowledgeable about a whole country or region.
Therefore the Italian government has chosen to assure the integrity of the local culture by licensing (after an examination) only those authorized guides who have had a formal education and have proved to be competent and qualified to represent their area or city.
A Licensed Guide is permitted to go into the historical sites with you and explain to you about the history.

Are your tour guides licensed by Rome and the Vatican City?


All my experienced colleagues have a license released by the City Hall. They have got a degree after having passed a state exam. Remember Tours conducted by Official Licensed Guides are intense and detailed.

Did you receive my e-mail?


I maybe did, but are you sure your computer is enabled to receive my reply?
Sometimes I keep people waiting a few days for my e-mail. I do the tours and also the correspondence with the clients but unfortunately some days just are not long enough for both things.
Sometimes I have problems responding to AOL, Hotmail, Comcast and other e-mail accounts.
If you do not hear from me within 2/3 days please, send your e-mail again and please, check your junk mail folder and allow info@rome-tour.com as a trusted sender. Thank you!

What if you are busy?


When I am busy you can still tour with one of my fully Licensed Guides.
As it would be easy to imagine, even though I try hard, I cannot possibly take care personally of all my clients.
I have a network of highly qualified experts Licensed Guides to lead our itineraries. Those I recommend are top-notch: Knowledgeable, flexible and with an excellent command of English.
All have advanced degrees and have very long experience in leading either groups or individuals. I trust them to give you a great tour. More about my colleagues.

Can I book tours when I get there?


Reservations are needed. Please, book early to avoid disappointment.
If you wish to wait and book at the destination, you can contact me once in Italy but I cannot guarantee availability for you.

How far in advance do I need to reserve?


I recommend that you reserve at least 7 days before your desired touring date.

Can you help me plan my tours?


Yes I can! I offer suggested itineraries and transportation to make the best of your trip.
For further information please, visit my Rome Tours page or contact me.

Can you help me with my shopping needs?


My excellent team is also specialized to assist the VIP tourist with their shopping needs in the most famous shops and boutiques in Rome, Tuscany, Umbria and Capri area. For more information please, visit my Shopping Tours page.

We are arriving in Rome by cruise ship and only have one day. Can you accommodate us?


Of course! I am an expert in organizing highly qualified day-long itineraries in Rome for clients who are arriving by cruise ship. However I require that you book a car transfer through us from the dock into the Rome. After many problems with cruise ship shuttle buses and cruise-ship-booked car services, I cannot be flexible on this. Please, visit also this page Cruise Service or contact me.

Can I join your dinner party cooking demonstration as a single?


No, sorry at present I can not accept singles on this demonstration. You may, however, present a group of friends (minimum 4 persons) who may share this unique experience with you. For more details please, visit this page Cooking Demonstration or contact me.

Do you provide children tours?


Most of the tours we offer are suitable for children. They are a wonderful experience for families and kids of all levels!

Do you do Scavi tours under the Vatican?


No. These are organized by the Vatican itself. You need to e-mail them directly at uff.scavi@fabricsp.va or send a fax with your request to +39 06 698.73017

Would we be visiting the Vatican Gardens?


Absolutely! I remind you that advance reservation is requested. For more details please, visit this page Vatican Gardens or contact me.

How should we dress when we go to the Vatican?


Please, remember that Vatican dress code requires no shorts or tank tops. Women's shoulders must be covered. Be aware that there are monitors outside Saint Peter Basilica, which has a very strict dress code. You will not be permitted inside the Basilica unless you are dressed appropriately.

Is the Vatican closed on Sundays?


The Vatican Museums and the Sistine Chapel are closed on each Sunday except the last one of the month. The Basilica of Saint Peter is always open.

Can we book tickets for the Vatican Museums? And for the Coliseum?


You can't buy your tickets to the Vatican Museums or the Coliseum in advance, but I can get you into the Coliseum without standing in line.

Should we buy our tickets in advance of the tour?


No. For the Vatican and Coliseum you will buy the tickets at the beginning of the tour.

Would we be skipping the line at main tourist attractions?


Yes. Joining our tours you will skip the line at the Coliseum and all main tourist sites with special entrance for guides.

What’s the cost of your tours?


Our personalized tours last from a minimum of 3 hour to a maximum of 8 hour. The cost of the tour depends on how long it lasts; admissions and transportation are additional costs. Lunch costs are not included.

Are your prices per person?


Up to 4 pax prices are per hour. For any additional person the price would change a bit. Participants will share the cost between themselves.

Is the price for the airport transfer a per-person charge?


No. The price is not per person but is the total cost for the vehicle that can accommodate you. The charge is not dependent on how many people actually ride.

Do your prices include taxi and entrance fees?


No. My cost of guide fee does not include taxi and entrance fees.

Is there any discount for children?


Children under 2 years are free of charge and a discount of 20% for children from 2 to 8 years of age.

Is there any discount for groups?


Special discount are available for groups, students, organizations, etc. Please, contact me for further information.

Do you have special prices for Travel Agencies, Tour Operators, etc.?


I offer special prices for Travel Agencies and Tour Operators. Please, contact me for further information.

How do I make payment for my reservation?


A 30% deposit will be asked to confirm your reservation. The reservation can be made by bank transfer or credit card. Please, visit also this page Deposits, Cancellations and Refunds Policy.

Can I pay for your services when I arrive?


In order to reserve any of my services, I require that you confirm the tour/s with a deposit. Please, visit also this page Deposits, Cancellations and Refunds Policy.

Are the tours cancelled in case of bad weather?


No, our tours are on rain or shine.

What happens if a tour is cancelled?


In the case we cancel a tour we will completely refund you.

What happens if I have to change an already confirmed date and time?


No problem. Every modification is possible. Your new date and/or time are treated as a new reservation. You need to send us your request by e-mail, your new visit details and credit card information, as our secure server doesn't save it.

What is your privacy policy regarding my personal data?


I just ask for essential billing data. I do not resell or reveal your data to other companies.

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If you do not see your question addressed here please, CONTACT ME!

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